At Packly, most items are sealed preorders, so our refund policy reflects that.
24-Hour Cancellation Window
You may cancel any order and receive a full refund within 24 hours of placing it, no questions asked. To cancel, email hello@packlyy.com with your order number.
After 24 Hours
Once the 24-hour window has passed, orders are locked in for fulfilment. Because our products are sealed preorders sourced against confirmed customer demand, we are unable to offer refunds or cancellations after this point, except where required by law or where we are unable to fulfil your order.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or is not what you ordered, contact us at hello@packlyy.com within 14 days of delivery with photos of the issue. We will arrange a replacement or refund at no cost to you.
Non-Returnable Items
Because our products are sealed collectible packs and boxes, we cannot accept returns for change of mind once an order has shipped, in order to protect the integrity and value of sealed product for all customers.
How Refunds Are Issued
Approved refunds are returned to your original payment method within 5–10 business days.